Terms of Service | Calandra

These General Terms and Conditions (the "Terms") govern the use of Calandra, a software platform operated by Everloop BV, trading under the name Calandra.

Calandra provides software that enables salons, beauty professionals, beauty schools and other providers of beauty and care services to manage their activities and that enables end customers, among other things, to make appointments.

Depending on the context, certain provisions apply exclusively to Salons or exclusively to End Customers. Where a provision applies to both, this is expressly stated or follows from its nature.

By creating an Account or using the Platform, you accept these Terms insofar as they apply to you.

1. Definitions

In these Terms, the following terms have the following meanings:

Account: a registered account through which access to the Platform is obtained.
Calandra: the Platform and the services offered by Everloop BV under the name Calandra.
Everloop: Everloop BV, the Belgian company that operates Calandra.
Platform: the websites, web applications, mobile applications, APIs and other software services made available under the name Calandra.
Salon: any natural or legal person that uses Calandra to offer beauty, care, training or similar services or to manage its activities. This also includes beauty schools and comparable organisations.
Hobby Salon: a Salon that uses the Hobby subscription and for which Calandra does not require a valid VAT number at registration.
Professional Salon: a Salon that uses a subscription for which a valid VAT number is required.
End Customer: a natural person who uses the Platform to find or contact a Salon, make an appointment, make a payment or deposit, or use other services of a Salon.
Salon Staff Member: a person to whom a Salon grants access to its Account or to a staff account linked to it.
Customer Data: data about End Customers that is entered into, received in or generated in the Platform by or on behalf of a Salon, including contact details, appointments, treatments, notes and, where applicable, information about allergies, sensitivities or health.
Content: all data, text, images, documents and other information that a user enters into or makes available in or through the Platform.
Payment Service Provider: a regulated third party that facilitates payments, such as Mollie B.V. or a successor thereof.
Booking: an appointment or request for a service that is established through the Platform between an End Customer and a Salon.
Salon Agreement: the agreement between the Salon and the End Customer relating to a treatment, appointment, product, training or other service offered by the Salon.

2. Role of Calandra

2.1 For Salons

Calandra provides software and online intermediation services to Salons.

Everloop is not an operator, owner, franchisee or representative of the Salon and does not itself provide the treatments or other services of the Salon.

A Salon acts for its own account and under its own responsibility.

The Salon itself determines, among other things:

which services it offers;
the price of those services;
its opening hours and availability;
who may perform services;
any deposits;
cancellation and no-show conditions;
refunds;
any age requirements for treatments;
the information provided to End Customers;
and all other conditions applicable to its services.

The use of Calandra does not create any partnership, joint venture, franchise, employment relationship or commercial agency between Everloop and the Salon.

2.2 For End Customers

When an End Customer makes an appointment with a Salon through Calandra, the agreement concerning the treatment or other service is concluded exclusively between the End Customer and the Salon concerned.

Everloop is not a party to that agreement.

Calandra only facilitates the contact, the booking and, where available, the payment.

The Salon is responsible for the service offered, its proper performance, prices, legally required information, permits, professional requirements, cancellations, refunds and its other obligations towards the End Customer.

Mandatory statutory rights that the End Customer has against the Salon continue to apply in full.

3. Accounts and registration

3.1 General

Users must provide accurate, current and complete information.

A user may not create an Account under a false identity, impersonate another person or business, or knowingly provide incorrect information.

Each user is responsible for securing their login credentials and must inform Everloop as soon as possible if unauthorised access is suspected.

Everloop may apply reasonable verification measures to check identity, contact details, business details or other relevant information.

3.2 For Salons

A Salon is responsible for the persons to whom it grants access to its Account and for properly managing their access rights.

Salon Staff Members do not become separate contracting parties of Everloop merely because they have access to Calandra through the Salon.

The Salon warrants that persons who use Calandra on behalf of the Salon are authorised to do so.

A Salon that enters into an agreement on behalf of a legal entity or business confirms that the person carrying out the registration or purchase is authorised to represent that business.

3.3 For End Customers

An End Customer may create a personal Account, among other things to manage appointments.

In principle, the Account may only be used by the End Customer concerned.

An End Customer may not make misleading, fictitious or fraudulent bookings.

4. Minors

4.1 For Salons

A person under the age of 18 may only use the Hobby subscription.

A minor cannot take out a Professional Salon subscription through Calandra.

Because the Hobby subscription is a paid service, a minor must, insofar as required by law, have the consent of their legal representative for it. Everloop may require a parent, guardian or other legal representative to expressly approve or co-sign the agreement.

Offering a Hobby subscription to a minor expressly does not mean that Everloop confirms that the minor is legally entitled to carry out a self-employed, commercial, regulated or other professional activity.

Each user remains personally responsible for complying with the rules on, among other things:

legal capacity;
self-employed activity;
business registration;
social security;
taxation;
VAT;
permits;
professional requirements;
employment law;
and other applicable legal obligations.

The Calandra subscription chosen does not change those obligations.

4.2 For End Customers

Minors may use Calandra to view or book appointments insofar as this is permitted by law.

Where the consent of a parent, guardian or legal representative is required for a particular agreement, treatment or payment, that consent must be obtained.

The Salon remains responsible for any age restrictions that apply to its treatments or services.

Calandra does not guarantee that every treatment offered by a Salon is suitable for, or legally accessible to, a minor.

5. Salon subscriptions

5.1 Hobby

The Hobby subscription is a paid Calandra subscription for which no VAT number is required at registration.

The Hobby subscription only offers the features listed for that subscription at the time of purchase.

Hobby Salons do not have access to the features offered by Calandra for online deposits or payments for Salon Agreements.

The fact that Calandra does not ask for a VAT number for the Hobby subscription does not constitute any judgement on the user's tax, social security or company law status.

If a user is legally required to have an enterprise number, VAT identification or other registration, that obligation continues to apply regardless of the subscription used.

5.2 Professional subscriptions

A valid VAT number is required for every subscription above the Hobby subscription.

Everloop may check the VAT number provided and request additional information where reasonably necessary for verification, payment, fraud prevention or legal obligations.

If a VAT number becomes invalid, is withdrawn or no longer corresponds to the Salon, Everloop may restrict certain features until the information has been corrected.

5.3 Features

The features available differ per subscription and are shown on the website, in the Platform or in a separate order confirmation.

The fact that a feature is technically available does not release the Salon from its own legal obligations.

6. Subscription fees, invoicing and renewal

6.1 For Salons

The price, billing period and included features of a subscription are communicated before purchase.

Unless stated otherwise, a subscription is automatically renewed for successive periods of the same duration as the chosen billing period until it is cancelled.

A Salon may cancel its subscription through the available Account functionality or through another cancellation method offered by Everloop.

A cancellation takes effect no later than the end of the subscription period already paid for, unless indicated otherwise.

Subscription amounts already paid are not refunded pro rata, except where required by law or where Everloop expressly decides otherwise.

Prices for Professional Salons are shown exclusive or inclusive of VAT as expressly stated during the ordering process.

6.2 Salon as consumer

If a user of the Hobby subscription legally acts as a consumer and not for professional purposes, all mandatory consumer rights continue to apply.

Where a statutory right of withdrawal applies, the consumer in principle has the statutory period to withdraw from the agreement.

If the consumer expressly requests that the service begin during the withdrawal period, a proportionate amount permitted by law may be payable on withdrawal for the services already provided.

6.3 Late payment by professional Salons

Invoices must be paid within the term stated on them.

In the event of late payment in a commercial transaction, insofar as permitted by law, the statutory late-payment interest and recovery costs under the applicable Belgian rules on late payment in commercial transactions may become due automatically by operation of law.

In the event of persistent non-payment, Everloop may suspend access to paid features in accordance with article 21.

6.4 Late payment by consumers

Where the debtor legally acts as a consumer, costs, interest, reminders and debt collection are applied only within the limits and in accordance with the procedure of applicable consumer law.

7. Bookings

7.1 For Salons

The Salon determines which services can be booked through Calandra.

The Salon is responsible for the accuracy of:

available time slots;
duration of treatments;
prices;
descriptions;
staff availability;
location details;
and any conditions.

A Salon must carry out a Booking that it has accepted or confirmed, except where cancellation is possible in accordance with its conditions and applicable law.

7.2 For End Customers

A Booking through Calandra constitutes an agreement or request between the End Customer and the Salon in accordance with the information shown during the booking process.

The End Customer must provide correct contact and booking details.

The End Customer must comply with the Salon's reasonably communicated conditions, including timely attendance and applicable cancellation conditions.

An End Customer may change or cancel a Booking online themselves within the limits of article 8.3.

Everloop may send a technical confirmation of a Booking. Such a confirmation does not mean that Everloop itself will provide the treatment.

8. Cancellations, no-shows and refunds

8.1 For Salons

The Salon determines its own cancellation, no-show and refund conditions within the limits of applicable law.

The Salon is responsible for communicating these clearly before the End Customer makes a binding Booking or payment.

The Salon may not use conditions that conflict with mandatory consumer law.

A Salon may only mark a Booking as a no-show where the End Customer did not attend the appointment and the Booking was not cancelled or moved in advance. Because a no-show may count towards the temporary restriction in article 21.3, the Salon is responsible for the accuracy of that marking and reverses an incorrect marking as soon as possible.

In force from 9 October 2026. A No-show (article 8.4) may also count towards the number of No-shows that other Salons see under article 13.1. For this reason too, the Salon marks a Booking as a no-show only where the End Customer actually did not attend the appointment, and never in order to warn other Salons or to inform them about the End Customer.

8.2 For End Customers

The cancellation and no-show conditions shown during the booking process are set by the Salon.

An End Customer must read these conditions before a Booking is confirmed.

These conditions do not limit any statutory rights that cannot be excluded by contract.

If an End Customer is entitled to a refund for a Salon Agreement, the Salon is responsible for that refund.

Calandra may facilitate the technical processing of it through the Payment Service Provider.

In addition to the Salon's conditions, the rules of articles 8.3 and 8.4 apply to changing and cancelling a Booking online. Those Calandra rules are without prejudice to the Salon's conditions.

8.3 Online changes and cancellations by End Customers

In force from 5 October 2026.

An End Customer may cancel a Booking themselves through the Platform or move it to another time within the following limits. What counts is the moment at which the End Customer confirms the change or cancellation, measured against the scheduled start of the appointment:

more than 48 hours before the start: the End Customer may freely change or cancel the Booking online. This does not count as a Late Change (article 8.4);
48 hours or less, but at least 24 hours before the start: the End Customer may change or cancel the Booking online after the Platform has expressly warned that this counts as a Late Change and the End Customer has confirmed that warning by an affirmative act;
less than 24 hours before the start: the Booking cannot be changed or cancelled online. To do so, the End Customer must contact the Salon directly, which decides in accordance with its own conditions.

If the Salon applies a cancellation period longer than 24 hours, that longer period applies instead of the 24-hour period: within that period the Booking cannot be changed or cancelled online either.

For certain Bookings, for example a Booking made through an offer (deal), moving the Booking online to another time may be excluded. The Platform then shows that this option is not available.

During a restriction under article 21.3, the End Customer may still cancel a Booking online in accordance with this article, but may not move it online to another time.

Everloop does not charge anything for an online change or cancellation. Whether a change or cancellation has financial consequences, for example for a deposit, is determined solely by the Salon's conditions and applicable law.

8.4 Late Changes and No-shows

In force from 5 October 2026.

For the purposes of article 21.3, Everloop records the following events for each End Customer:

every online cancellation and every online move of a Booking 48 hours or less before the start, as described in article 8.3 (a "Late Change"); and
every Booking that the Salon has marked as a no-show in the Platform (a "No-show").

Every late move counts separately. A late cancellation and a No-show each count at most once per Booking.

Changes and cancellations carried out by the Salon itself never count. Changes and cancellations by the End Customer more than 48 hours before the start do not count either.

If the Salon reverses a No-show marking, that No-show no longer counts and is deleted.

Late Changes and No-shows are counted together across all Salons on the Platform. Only events from 5 October 2026, the date on which this article enters into force, count; earlier cancellations, changes and no-shows are not recorded and never count.

In force from 9 October 2026. Everloop also uses the recorded No-shows for the number of No-shows that Salons see under article 13.1. Late Changes never count towards that number. A No-show counts towards that number only where the End Customer made the Booking themselves online through Calandra, through the booking environment, the app or by claiming an offer (deal). A No-show for an appointment that a Salon scheduled for the End Customer itself, for example after contact by telephone, never counts towards that number.

In force from 9 October 2026. In addition, only No-shows that took place and were recorded from 9 October 2026 count towards that number; earlier No-shows never count towards it. A No-show counts towards that number at the earliest 24 hours after it was recorded, so that the Salon can first correct a mistake.

A Late Change or No-show is not a penalty: Everloop does not charge any amount for it.

9. Consumer rights under Salon Agreements

9.1 For Salons

A Salon acting as a business towards a consumer is itself responsible for complying with the Belgian and European consumer law applicable to its Salon Agreements.

Where applicable, this includes obligations concerning:

pre-contractual information;
prices;
identity and contact details;
cancellation conditions;
statutory rights of withdrawal;
information about complaints;
and other mandatory consumer rights.

The Salon may not use Calandra to circumvent these obligations.

9.2 For End Customers

An End Customer's rights against a Salon are determined by applicable law and the conditions of the Salon concerned.

Where a statutory right of withdrawal applies to a Salon Agreement concluded at a distance, it is not excluded by these Terms or by the use of Calandra.

Whether a statutory right of withdrawal exists in a specific case, or can lawfully be excluded, depends on the nature and circumstances of the Salon Agreement.

10. Payments and deposits

10.1 General

For certain subscriptions, Calandra may offer features that allow an End Customer to make a deposit or other payment relating to a Salon Agreement.

Payments are technically processed through a Payment Service Provider.

Everloop intends to facilitate payments only through suitable infrastructure of regulated Payment Service Providers.

When online payment is offered, it is processed by Mollie B.V., established in the Netherlands.

10.2 For Salons

The availability of payment features depends on the chosen subscription and on acceptance by the Payment Service Provider concerned.

Hobby Salons do not have access to this functionality.

A Professional Salon may be required to complete an onboarding, identification or verification procedure of Mollie or another Payment Service Provider.

Insofar as necessary for the payment functionality offered, the Salon authorises Everloop to have payment instructions executed through the Payment Service Provider relating to:

collection;
routing;
payout;
refund;
set-off;
transaction fees;
platform fees;
chargebacks;
and other corrections connected with the payment.

The exact flow of funds may differ depending on the Payment Service Provider used and the technical payment structure.

The Salon remains the economic provider of the underlying treatment or service.

The fact that a payment is technically processed through an account, balance or infrastructure of Everloop or of the Payment Service Provider does not make Everloop the provider of the Salon Agreement.

10.3 Deposits

The Salon itself determines:

whether a deposit is required;
the amount or percentage;
when it is due;
and under which conditions it is refunded or set off.

The Salon is responsible for the lawfulness and clarity of those conditions.

10.4 Refunds and chargebacks

Where a Salon owes a refund, it may be carried out through the Payment Service Provider.

The Salon authorises Everloop and the Payment Service Provider to deduct amounts reasonably connected with refunds, chargebacks, payment disputes or corrections from amounts still to be paid out to the Salon.

If insufficient amounts are available for payout, the Salon may be required to repay the amount owed.

The Salon is not responsible for a refund or chargeback insofar as it was caused solely by a demonstrable error of Everloop or the Payment Service Provider for which the Salon is not responsible.

10.5 For End Customers

Unless expressly stated otherwise, a payment through Calandra concerns an obligation towards the Salon.

Everloop does not itself sell the treatment.

For payment transactions, the End Customer may also be subject to the applicable terms of the Payment Service Provider or payment method used.

11. Legal status and obligations of Salons

11.1 For Salons

Each Salon is itself responsible for determining which legal status, registrations, insurance, permits, diplomas, authorisations and tax or social security obligations apply to its activities.

Calandra does not provide tax, social security, legal or professional regulatory advice by making a particular subscription available.

A Salon may not use Calandra to circumvent legal registration obligations.

A Salon must give Everloop accurate information about its capacity when asked to do so.

If the Salon acts as a business, it must correctly provide its legally required business and contact information.

11.2 For End Customers

Calandra may display or verify certain details of Salons but, except where Everloop expressly states otherwise, does not guarantee that Everloop has independently checked all professional qualifications, permits, insurance or legal obligations of every Salon.

12. Future search and marketplace functionality

Calandra may offer features that allow End Customers to search for, compare or discover Salons.

12.1 For Salons

Before a Salon is publicly offered through such features, Everloop may require additional identification and status information to be provided.

The Salon must correctly indicate whether it acts towards End Customers as a business or as a private individual.

Everloop may display this status on the Platform where required by law or relevant to End Customers.

A Hobby Salon is not automatically classified as a private individual or as a business merely on the basis of the subscription chosen.

12.2 Ranking

Calandra currently offers End Customers no search, listing or ranking of Salons. End Customers reach a Salon via that Salon's own booking link.

Before such functionality is activated, Everloop will update the relevant terms and information to clearly describe the main parameters that determine the ranking.

If Salons are able in the future to obtain a more prominent position in return for payment, this will be made recognisable and its effect on the ranking will be described.

12.3 Own services

Everloop does not currently itself offer salon treatments that compete with the services of Salons in the search results.

If this changes, Everloop will describe any relevant differentiated treatment in accordance with applicable law.

13. Access to data

13.1 For Salons

Through the Platform, a Salon has access to the data and information belonging to its own Account and activities, insofar as these are available within the relevant features.

This may include, among other things:

its own profile data;
staff;
services;
scheduling;
Bookings;
Customer Data;
and, where applicable, payment information.

A Salon has no right to the data of other Salons.

Before 9 October 2026, however, for End Customers known to it, a Salon sees the total number of Late Changes and No-shows in the past 90 days and the end date of any current restriction, as described in article 21.3, without seeing at which other Salons those events took place.

In force from 9 October 2026. For End Customers known to it, a Salon no longer sees the total number of Late Changes and No-shows, but still sees the end date of any current restriction of online booking, as described in article 21.3. It sees only the date, not the time.

In force from 9 October 2026. As long as an End Customer has an upcoming appointment with a Salon, that Salon also sees the number of No-shows of that End Customer at other Salons in the past 12 months, insofar as they count under articles 8.4 and 21.3. The Salon sees only that number, and not at which Salons, on which dates or for what reason those No-shows took place. Late Changes do not count towards it.

In force from 9 October 2026. The Salon may use that number solely to plan its own appointments with that End Customer, for example by applying its own deposit conditions. It may not copy the number into its own client records, for example into a client note, and may not pass it on to third parties. That number is not part of the Salon's Customer Data: Everloop determines and shows it as controller (article 14.2).

Everloop may have access to data insofar as necessary for:

providing and securing the Platform;
support;
fraud prevention;
legal obligations;
invoicing;
payment facilitation;
debugging;
and other purposes described in the Privacy Policy.

13.2 For End Customers

An End Customer has access to the data and Bookings made available through their Account.

A Salon with which the End Customer interacts receives the data necessary for the Booking and service concerned.

More information about personal data is included in the Privacy Policy.

14. Customer Data and data protection

14.1 For Salons

Insofar as Everloop processes personal data that is processed by or on behalf of a Salon for that Salon's own services, the Salon in principle acts as controller and Everloop as processor.

This applies, among other things, to Customer Data that the Salon uses for customer management, appointments and treatment records.

The Salon is responsible for:

a valid legal basis for the processing;
providing legally required information;
the accuracy of the data;
appropriate access rights;
and the lawful processing of special categories of personal data.

If a Salon stores information about health, allergies, skin sensitivities or other special categories of personal data, the Salon is responsible for assessing whether, and under which conditions, this is permitted by law.

Everloop's applicable data processing agreement forms an integral part of the agreement with the Salon for this processing.

14.2 Everloop as controller

Everloop itself acts as controller for personal data that it processes for its own purposes, including, where applicable:

account management;
contract administration;
invoicing;
platform security;
fraud prevention;
communication;
legal obligations;
applying the rules on Late Changes and No-shows (articles 8.4 and 21.3);
from 9 October 2026, determining and showing the number of No-shows at other Salons (article 13.1);
and management of the relationship with users.

14.3 For End Customers

The processing of End Customers' personal data is described in more detail in Calandra's Privacy Policy.

When data is provided to a Salon for a treatment or Booking, the Salon may be an independent controller for that further processing.

15. Acceptable use

15.1 For all users

It is prohibited to:

use the Platform in breach of applicable law;
impersonate another person or business;
distribute malicious software;
obtain or attempt to obtain unauthorised access to accounts, infrastructure or data;
circumvent security mechanisms;
place an unreasonable load on or disrupt the Platform;
upload unlawful, fraudulent, offensive or infringing content;
infringe the intellectual property rights or privacy rights of others;
or use Calandra for spam, fraud or misleading practices.

15.2 For Salons

Salons may not enter personal data for which they have no valid legal basis.

Without Everloop's prior written consent, it is not permitted to resell the Platform or make it available to independent third-party businesses as one's own software service.

It is not permitted to derive source code, decompile software or carry out reverse engineering, except insofar as mandatory law expressly permits this.

16. Demo

Everloop may offer a demonstration version of Calandra.

A Demo is intended solely for evaluating the Platform.

Unless Everloop expressly states otherwise:

a Demo link may not be sold or shared publicly;
no real Customer Data or other personal data of third parties may be entered;
Demo content may be fictitious;
Demo information may be stored locally in the browser or temporarily;
Everloop may erase or reset Demo content at any time;
a Demo link may have a limited period of validity;
and Everloop may change or withdraw the Demo at any time.

The Demo may not be used for actual business operations or real appointments.

Everloop may display additional rules before access to a Demo is granted.

17. Content and intellectual property

17.1 Ownership of Calandra

The Platform, the software, interface, design, documentation, trade names, trade marks and other intellectual property rights relating to Calandra belong to Everloop and/or its licensors.

No provision transfers any ownership rights in the Platform to a user.

For the duration of an active right of use, Everloop grants the user a limited, personal or business-bound, non-exclusive and non-transferable right to use Calandra in accordance with these Terms.

17.2 User Content

The user retains its rights in its own Content.

The user grants Everloop the right to host, copy, technically process, transmit and display that Content insofar as necessary to:

provide Calandra;
carry out the features chosen by the user;
secure the Platform;
make back-ups;
and comply with legal obligations.

Everloop does not thereby acquire ownership of Customer Data or other content of the Salon.

17.3 Feedback

If a user voluntarily provides ideas or feedback about Calandra, Everloop may use them to improve its products and services, without any compensation automatically becoming payable as a result.

This does not give Everloop the right to use confidential business information for other purposes.

18. Confidentiality

18.1 For Salons and Everloop

Each party treats the other party's non-public commercial, technical and organisational information as confidential.

Confidential information may be used only for the performance of the agreement and may only be shared with persons who reasonably need that information and are bound by appropriate confidentiality obligations.

This obligation does not apply to information that:

is lawfully publicly available;
was already lawfully known without an obligation of confidentiality;
was developed independently;
was lawfully received from a third party;
or must be disclosed by law.

Where disclosure is required by law, the receiving party will, insofar as permitted, inform the other party in advance.

The confidentiality obligations continue to apply after termination for as long as the information reasonably remains confidential.

19. Availability and maintenance

19.1 For all users

Everloop strives for a reliable and secure Platform but does not guarantee permanent or error-free availability.

Calandra may be temporarily unavailable due to, among other things:

maintenance;
updates;
outages;
incidents;
problems with external suppliers;
network problems;
or events beyond Everloop's reasonable control.

Everloop may improve, change or replace features where reasonably necessary.

19.2 For Salons

Unless expressly agreed otherwise in a separate SLA, there is no guaranteed availability percentage.

The Salon remains responsible for reasonable business continuity measures for processes that are critical to its business.

20. Third-party services

Calandra may depend on third-party services, including hosting, email, communication, payment and infrastructure providers.

Everloop is responsible for its own choice and integration of these suppliers within the limits of applicable law, but cannot guarantee that every external service will remain permanently available.

Where an external feature is discontinued or changes materially, Everloop may adapt, replace or discontinue the Calandra functionality concerned.

This is without prejudice to any mandatory rights of users.

21. Suspension and restrictions

21.1 For Salons

Everloop may suspend access in whole or in part where there are reasonable grounds to do so, including:

serious or repeated breach of these Terms;
non-payment;
fraud or reasonable suspicion of fraud;
a security risk;
illegal use;
misuse of personal data;
a legal obligation;
necessary business information that has become invalid;
or conduct that may cause substantial harm to users, Everloop or the Platform.

Where reasonably possible, the reason for a restriction or suspension is communicated in advance.

Where prior notice is not reasonably possible or not permitted, it may be provided afterwards.

Everloop will lift a restriction once the ground for it has been sufficiently resolved.

21.2 For End Customers

Everloop may restrict or suspend an End Customer account in cases including fraud, misuse, threats, unauthorised access, systematic fictitious Bookings or serious breach of these Terms.

In addition, in the event of repeated Late Changes and No-shows, Everloop may temporarily restrict the ability to book online, as described in article 21.3. Such a restriction is not a suspension or termination of the End Customer account.

21.3 Temporary restriction of online booking for End Customers

In force from 5 October 2026.

To keep the availability of Salons fair and to avoid time that Salons keep free for appointments being repeatedly lost, Everloop automatically restricts an End Customer's ability to book online through Calandra where, within a period of 90 days:

three or more Late Changes or No-shows have been recorded: for 30 days;
five or more Late Changes or No-shows have been recorded: for 90 days.

The restriction starts at the moment the Late Change or No-show that reaches the threshold is recorded, and its duration is calculated from that moment. If a further Late Change or No-show is recorded during a current restriction, the restriction may be extended as a result. A restriction can only result from Late Changes and No-shows recorded from 5 October 2026 (article 8.4).

During the restriction, the End Customer cannot, through Calandra and at any Salon on the Platform:

book new appointments online or hold time slots;
reserve or claim offers (deals) online;
or move existing Bookings online to another time.

The restriction relates solely to booking online through Calandra. The End Customer account remains active, existing Bookings remain valid and can still be cancelled online in accordance with article 8.3, and the End Customer can always contact a Salon directly. A Salon can still schedule an appointment for the End Customer itself, for example after contact by telephone.

Everloop informs the End Customer by email when a restriction starts or is extended, stating the date on which it ends. During the restriction, the Platform also shows that end date when the End Customer tries to book online.

An End Customer who believes that a restriction is unjustified, for example because a No-show was marked incorrectly, or who wishes to explain special circumstances, may contest the restriction by contacting Everloop's support team at info@everloop.be. A member of that support team reviews the request within a reasonable period. That person can remove a wrongly recorded Late Change or No-show, after which it no longer counts, and lift the restriction early.

Everloop may also, independently of any contest, lift a restriction early at any time, in particular where it is based on an error or is not reasonable in the circumstances. After Everloop lifts a restriction, the Late Changes and No-shows recorded before it no longer count.

If the Salon reverses a No-show marking, a restriction based on it is automatically shortened or lifted.

The End Customer receives an email when a restriction is lifted early or ends early.

Before 9 October 2026, Salons to which the End Customer is known, or with which they have an appointment, see in the Platform the total number of Late Changes and No-shows in the past 90 days and until when any current restriction applies. They do not see at which other Salons those events took place.

In force from 9 October 2026. Salons to which the End Customer is known, or with which they have an appointment, no longer see in the Platform the total number of Late Changes and No-shows, but still see the date on which any current restriction ends, without the time. In addition, a Salon with which the End Customer has an upcoming appointment sees the number of No-shows of the End Customer at other Salons in the past 12 months, as described in articles 8.4 and 13.1. That number is not a restriction and has no effect on the End Customer's ability to book online through Calandra.

In force from 9 October 2026. The End Customer sees in their Account in Calandra's booking environment which No-shows count towards that number, with the Salon concerned and the date. Everloop informs the End Customer by email when a No-show starts to count towards that number.

In force from 9 October 2026. The End Customer may contest an individual No-show with the Salon concerned or with Everloop's support team at info@everloop.be, also when no restriction is in place. A No-show whose marking the Salon reverses, or which a member of that support team removes, no longer counts towards that number. After Everloop lifts a restriction, the No-shows recorded before it no longer count towards that number either.

More information about this processing is set out in the Privacy Policy.

The Salon's conditions, including its cancellation, no-show and deposit conditions, continue to apply in full in addition.

Everloop may only change the thresholds and periods in this article in accordance with article 23.2.

In force from 9 October 2026. The same applies to the 12-month period over which Salons see the number of No-shows at other Salons under article 13.1.

22. Termination

22.1 For Salons

A Salon may terminate its subscription in accordance with article 6.

Everloop may terminate the agreement in the event of a serious contractual breach that is not remedied within a reasonable period after notice.

Immediate termination may take place where continuation cannot reasonably be expected, for example in the event of:

fraud;
deliberate illegal use;
serious security incidents caused by the user;
repeated serious breaches;
prolonged non-payment;
or a legal obligation to terminate.

Where the rules on online intermediation services require a specific statement of reasons or notice period, Everloop will comply with those rules.

22.2 For End Customers

An End Customer may terminate their Account through the available account settings or by contacting Everloop.

Deleting or terminating a Calandra account does not automatically cancel existing Salon Agreements.

The End Customer must handle outstanding Bookings directly in accordance with the applicable cancellation procedure.

22.3 Data after termination

Before termination, a Salon should export the data it needs for its own legal or business purposes.

After termination, access to the Platform may lapse immediately or after a limited transition period.

Personal data and back-ups are further processed and deleted in accordance with the Privacy Policy, the applicable data processing agreement and statutory retention obligations.

Everloop is not obliged to keep Salon data indefinitely as an archive.

23. Changes to the Platform and these Terms

23.1 For Salons

Everloop may amend these Terms where there is a reasonable cause to do so, including:

changes in laws or regulations;
security requirements;
changes to the Platform;
introduction of new features;
changes at suppliers;
technical developments;
adjustments to the business model;
or clarification of existing provisions.

Material changes are communicated in advance.

Insofar as the Platform-to-Business rules apply, business users are given at least the legally required prior notice period, in principle at least fifteen days, unless a legal exception applies or a longer period is required.

Changes are not applied retroactively unless required by law or expressly permitted.

Material price increases for existing subscriptions are announced before they apply.

If a change gives a user a statutory right to terminate the agreement, that right is preserved.

23.2 For End Customers

Material changes that affect End Customers' contractual rights towards Everloop are announced in advance in a reasonable manner.

Mandatory consumer rights cannot be restricted by a unilateral change.

24. Platform-to-Business transparency

Insofar as Calandra qualifies as a provider of online intermediation services under Regulation (EU) 2019/1150, the following provisions apply to business Salons.

24.1 Restrictions and termination

The main grounds on which Everloop may restrict, suspend or terminate a Salon are set out in articles 15, 21 and 22.

24.2 Data access

The main rules on access by Everloop and Salons to data are set out in articles 13 and 14.

24.3 Ranking

The rules on existing or future ranking are set out in article 12.

24.4 Differentiated treatment

Everloop does not currently itself offer competing salon treatments.

Any future differentiated treatment of its own services, affiliated undertakings, paid placements or other business users will be described before it is introduced, insofar as applicable law requires this.

24.5 Complaints

A Salon may submit complaints about Calandra, suspension, technical problems or the application of these Terms via info@everloop.be or via a support function to be provided for this purpose in the future.

Everloop will investigate such complaints within a reasonable period.

Where a formal internal complaint-handling system or mediation is required by law, Everloop will comply with those obligations.

25. Warranties and responsibility of Everloop

25.1 For Salons

Everloop undertakes to provide Calandra with reasonable professional care.

Everloop does not guarantee:

that the Platform will be available at all times;
that every software error will be resolved immediately;
that the Platform meets every individual business need;
that the use of Calandra automatically complies with the specific legal obligations of every Salon;
or that the use of Calandra will produce a particular commercial result.

The Salon remains itself responsible for its business operations and services.

25.2 For End Customers

Everloop is responsible for its own Platform services but not for the professional performance of treatments by Salons.

Calandra gives no medical, dermatological or other professional warranty regarding treatments offered by Salons.

Complaints about the treatment itself must in the first instance be addressed to the Salon concerned.

26. Liability towards Salons

This article applies insofar as the Salon acts in the course of its professional or business activity.

Everloop is only liable for damage that is the direct and reasonably foreseeable consequence of a contractual breach attributable to Everloop.

Insofar as permitted by law, Everloop is not liable for indirect or consequential damage, including:

loss of profit;
loss of revenue;
loss of business opportunities;
reputational damage;
business interruption;
or loss of data insofar as that loss could reasonably have been avoided through appropriate own back-up or export measures.

Insofar as permitted by law, Everloop's total aggregate contractual liability towards a Salon per related event or series of events is limited to the amount of subscription fees actually paid by the Salon to Everloop during the twelve months preceding the event on which the liability is based.

If the subscription ran for less than twelve months, the amount paid during that shorter period is used.

These limitations do not apply where and insofar as liability cannot be excluded or limited by law, including, where applicable, in the case of:

intentional misconduct;
liability that cannot validly be excluded because of gross negligence;
harm to physical or mental integrity;
or other cases in which mandatory law prohibits a limitation.

27. Non-contractual liability and auxiliary persons

27.1 For professional Salons

Insofar as permitted by law, Everloop and the Salon agree that a claim for damages arising solely from the non-performance of a contractual obligation between them is governed primarily by the agreed contractual liability regime.

Insofar as permitted by law, a Salon will not bring a non-contractual claim against a director, employee, self-employed contractor, service provider, subcontractor or other auxiliary person of Everloop for damage arising solely from the performance or non-performance of the agreement between the Salon and Everloop.

If an auxiliary person is nevertheless validly held liable for such damage, that person may, insofar as the law permits, rely on the same contractual defences, exclusions and limitations of liability that Everloop can invoke against the Salon.

This article does not apply to situations in which such an exclusion is not permitted under mandatory law.

27.2 For End Customers and consumers

This article does not limit any mandatory statutory rights of consumers.

28. Liability for Salon Agreements

28.1 For Salons

The Salon is responsible for damage, claims and obligations arising from its own treatments, products, staff, information, legal obligations and Salon Agreements.

Everloop does not become a co-provider of the treatment by facilitating a Booking or payment.

28.2 For End Customers

Any claims concerning:

the quality of a treatment;
physical injury caused by a treatment;
allergic reactions;
incorrectly performed services;
non-performance by the Salon;
the Salon's prices;
or other obligations under the Salon Agreement,

must in principle be brought against the Salon concerned.

This is without prejudice to Everloop's liability for a separate fault of Everloop itself.

29. Indemnity by professional Salons

Insofar as permitted by law, a professional Salon will indemnify Everloop, its directors and staff against reasonable damage, costs and third-party claims arising directly from:

an unlawful treatment or service of the Salon;
unlawful Content of the Salon;
a breach of data protection law for which the Salon is responsible;
an infringement of third-party rights;
or a material breach of these Terms by the Salon.

This indemnity does not apply insofar as the damage was caused by a fault for which Everloop itself is responsible.

Everloop will inform the Salon of a relevant claim within a reasonable period and give the Salon a reasonable opportunity to defend its position.

The Salon may not, without prior consent, enter into a settlement that imposes on Everloop an admission of liability, a payment obligation or another material obligation.

30. Force majeure

Neither party is liable for a delay or failure to perform resulting from an event that is reasonably beyond its control and whose consequences could not be avoided despite reasonable measures.

This may include, among other things:

large-scale internet or telecommunications outages;
prolonged power failures;
natural disasters;
war or serious civil unrest;
government measures;
general failures of essential infrastructure;
or exceptional cyber incidents that could not reasonably have been prevented despite appropriate security measures.

The affected party takes reasonable measures to limit the consequences.

Payment obligations for services already provided are not automatically cancelled by force majeure.

31. Assignment

31.1 For Salons

A Salon may not assign its agreement with Everloop to a third party without prior consent, except in the context of a valid transfer of its business in which the legal successor assumes all obligations.

Everloop may assign the agreement in the context of a restructuring, merger, acquisition or transfer of the Calandra activities, provided that the user's rights are not materially reduced as a result.

31.2 For End Customers

A personal End Customer account is not transferable.

32. Governing law and disputes

These Terms are governed by Belgian law.

32.1 Disputes with professional Salons

For disputes between Everloop and a Salon acting for professional purposes, insofar as permitted by law, the courts of the judicial district of Limburg, Hasselt division have exclusive jurisdiction.

For consumers, their mandatory statutory rights, including the right to bring proceedings before the courts of their place of residence, remain unaffected (see 32.2).

The parties may always first try to resolve a dispute amicably.

32.2 Disputes with consumers

Where a user legally acts as a consumer, these Terms are without prejudice to the mandatory rules on competent courts and consumer protection.

A consumer retains all statutory options for out-of-court or judicial dispute resolution that apply to them.

33. Language

These Terms may be published in different languages.

The Dutch version is the original contractual text.

Insofar as permitted by law, the Dutch version prevails in the event of a difference in interpretation.

This provision does not limit any mandatory statutory right of a consumer to receive certain information in a legally required language.

34. Order of precedence of contractual documents

The contractual relationship with a Salon may consist of several documents.

In the event of conflict, unless expressly agreed otherwise, the following order of precedence applies:

an individually signed agreement or order confirmation;
the data processing agreement, solely for matters concerning the processing of personal data on behalf of the Salon;
these General Terms and Conditions;
any specific product or subscription terms;
information on other parts of the website.

The Privacy Policy describes the processing of personal data and does not replace the contractual provisions of these Terms.

35. Entire agreement and severability

These Terms, together with the applicable order confirmation, data processing agreement and other expressly incorporated terms, constitute the agreement between Everloop and the user regarding the relevant use of Calandra.

If a provision is wholly or partly invalid or unenforceable, the remaining provisions continue to apply.

The invalid provision is, as far as possible, applied or replaced in a manner that comes as close as possible to its lawful purpose.

Failure to enforce a right immediately does not constitute a waiver of that right.

36. Contact

Calandra is operated by:

Everloop BV, trading under the name Calandra
Registered office: Hofstraat 22H, 3530 Houthalen-Helchteren, Belgium
Enterprise number: KBO/BCE 1043.283.597
VAT number: BE1043283597
Email: info@everloop.be
Telephone: +32 497 77 85 23

For privacy-related questions, the contact information in the Privacy Policy also applies.

Annex 1 – Model withdrawal form for a Calandra subscription

This annex is relevant only where the user legally acts as a consumer and a statutory right of withdrawal applies.

To: Everloop BV, Hofstraat 22H, 3530 Houthalen-Helchteren, Belgium, info@everloop.be

I hereby give notice that I withdraw from my agreement concerning the following Calandra service:

Service/subscription: ______________________
Ordered on: _____________________________
Name of consumer: ________________________
Address of consumer: ________________________
Email address of the Account: _____________
Date: __________________________________
Signature, only if this form is submitted on paper: